1. About Sens Swe HB - The company has its registered office in Skara, Sweden. If you want to get in touch with us about something, send an email to support@senscollective.se with your contact details and we will contact you shortly after. 
2. Placing an order - Once you have completed your order, an order confirmation will be sent to your e-mail address. In the confirmation you will find all the information about the products, price, billing and delivery address. 
   If there is an error in the order confirmation, please contact us immediately by e-mail to support@senscollective.se. 
3. Delivery times - Our normal delivery times are 1-2 days. NOTE! Orders placed on weekends are shipped on the following Monday at the earliest. 
   If delays in delivery occur (without us having notified you of a longer delivery time), you should contact us by e-mail: support@senscollective.se. 
4. Pricing - All prices in the shop are stated in SEK and all prices include 25% VAT.We reserve for price changes caused by price changes from suppliers, misprints in the price list and inaccuracies in prices due to incorrect information and reserve the right to adjust the price. 
5. Right of withdrawal- We at Sens collective hb are a company that sell special made products and for that reasons we don´t do refunds or withdrawal. For more information read the right of withdrawal.                                                           
6. Claims and complaints 
   We inspect all products before sending them to you. However, if the product is damaged or mis-shipped when it arrives, we undertake, in accordance with current consumer protection legislation, to rectify the defect free of charge. 
   You must always contact us for approval before returning a defective product. 
   The complaint should be sent immediately after the defect has been detected.                                                                                                                                                                                                                                        6.1 How do you make a complaint? 
   Any faults and defects should always be reported to support@senscollective.se stating your name, address, email address, order number and a description of the fault. 
   If we are unable to rectify the fault or deliver a similar product, we will refund you for the defective product in accordance with current consumer protection legislation. We will pay for return shipping in case of valid complaints. 
   We reserve the right to refuse a complaint if it turns out that the product is not defective in accordance with applicable consumer protection legislation. For complaints, we follow guidelines from the National Board for Consumer Complaints, see arn.se. 
7. Limitation of liability 
   We do not accept any liability for indirect damages that may occur due to the product. 
   We do not accept any liability for delays/defects resulting from circumstances beyond the control of the company (Force Majeure). These circumstances can be, for example, labor conflict, fire, war, government decisions, reduced or no delivery from the supplier. 
   Furthermore, no responsibility is taken for any changes to products/product characteristics that have been changed by the respective supplier and other factors beyond our control. 
8. Product information 
   We reserve the right to make any printing errors on this website and the final sale of products. We do not guarantee that the images reproduce the exact appearance of the products as a certain color difference may occur depending on the monitor, photo quality and resolution. We always try our best to expose the products as accurately as possible. 
9. Information about cookies                                                                       According to the law on electronic information, visitors to a website must be informed of the use of cookies for privacy purposes. The information in the cookie can be used to track a user's browsing. A cookie is a small text file that the website you visit requests to save on your computer to provide access to various functions. You can set your browser to automatically reject cookies. More information can be found on the Swedish Post and Telecom Agency's website. 
10. Personal data                                                                                                  By shopping at Sens swe HB, you accept our data protection policy and our processing of your personal data. We protect your privacy and do not collect more information than necessary to process your order. We never sell or pass on your data to third parties without a legal basis.                                      Sens swe HB is responsible for the processing of personal data that you have provided to us as a customer. Your personal data is processed by us to be able to handle your order and in cases where you have requested newsletters or promotional offers - to be able to adapt the marketing to your individual needs.  The information below is a summary of how we store and process your data in accordance with the General Data Protection Regulation (GDPR).                                                                                                           10.1 What is personal data?                                                                    Personal data is any information that can be directly or indirectly attributed to a natural person.                                                                                            10.2 What data do we store?                                                                         In order to handle your order and answer questions related to your order (customer service), we store your first and last name, address, telephone number, e-mail address, IP address and purchase history.                          Your data is stored as long as we have a legal basis to process your data, for example to fulfill the agreement between us or to comply with a legal obligation under, for example, the Accounting Act.                                      10.3 Legal basis                                                                                             In connection with a purchase, your personal data is processed to fulfill the agreement with you.                                                                            Marketing, campaigns and similar mailings take place with your consent. 10.4 What data is shared and for what purpose?                                       When making a purchase, information is shared with our payment provider. What is stored is first name, last name, address, e-mail address and telephone number. If you choose to pay by invoice, the social security number is also saved with the payment provider. The information is saved in order to complete the purchase and to protect the parties against fraud.  10.4.1 Payment provider                                                                             The payment providers (payment services) that we use are: Klarna, Card payment.                                                                                                        10.4.2 Shipping companies                                                                            In order to deliver your orders and complete our contract, we need to share specific information with the shipping company. What is shared with the shipping company is first name, last name and delivery address details. Email address and/or mobile number may also be shared with the shipping company for notification purposes.                                                                 The shipping companies we work with are: Postnord, DHL.                     10.4.3 Newsletter                                                                                             If you have chosen to subscribe to our newsletter, your first name, last name and email address will be shared with our newsletter provider. This is to keep you updated with information and offers for marketing purposes.                 We use Mailchimp to send out newsletters.                                                  10.5 Right of access                                                                                    You have the right to obtain extracts of all information held about you by us. Extracts are delivered electronically in a readable format.                            10.6 Right to rectification                                                                                You have the right to ask us to update inaccurate information or complete information that is incomplete.                                                                      10.7 Right to be forgotten                                                                          You can ask for your data to be erased at any time. There are few exceptions to the right to erasure, such as if it must be retained in order for us to fulfill a legal obligation (e.g. under the Accounting Act).                                           10.8 Responsible for data protection                                                     Sens swe HB is responsible for the storage and processing of personal data in the online store and ensures compliance with the rules.                          10.9 How we protect your personal data                                                   We use industry standards such as SSL/TLS and one-way hash algorithms to securely store, process and communicate sensitive information such as personal data and passwords. We use a Swedish platform, Quickbutik, which is operated by Quickbutik AB based in Helsingborg.                               Changes to the General Terms and Conditions                                          We reserve the right to make changes to the terms and conditions at any time. Changes to the terms and conditions will be published online on the website. The amended conditions are considered accepted in connection with orders or visits to the website.                                                        Dispute and choice of law                                                                             In the event that a dispute cannot be resolved in agreement with the company's customer service and the customer, you as a customer can turn to the General Complaints Board, see arn.se. For residents of an EU country other than Sweden, complaints can be submitted online via the European Commission's platform for mediation in disputes, see http://ec.europa.eu/consumers/odr.  In the event of a dispute, we follow the decision of ARN or a similar dispute resolution body.  Disputes concerning the interpretation or application of these general terms and conditions shall be interpreted in accordance with Swedish law.